Privacy in plain language.

This Privacy Policy describes how HandyConnect LLC(“we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information when you use the HandyConnect platform and related services (“Platform”). By creating an account or using the Platform, you consent to the practices described in this Policy. If you do not agree, please do not use the Platform.

We collect information you provide directly, including: full name, email address, password, role (Customer or Handyman), profile information (bio, skills, service area, profile photo), job post details, bid and contract content, messages, payment and billing information, verification documents submitted voluntarily, review and rating content, and any other information you choose to submit. We also collect usage data automatically, including device type, IP address, browser type, pages visited, session duration, and clickstream data. We use cookies and similar tracking technologies as described in our Cookie Policy.

We use collected information to: operate and improve the Platform; create and manage user accounts; facilitate job matching, bidding, and booking; process payments and manage transactions; enable in-app messaging and notifications; provide customer support and dispute resolution; enforce our Terms of Service and Platform policies; comply with legal obligations; send service and transactional communications; and analyze usage trends to improve product features. We do not sell your personal information to third parties for their own marketing purposes.

We share your information only as described here: (a) Between Users — profile information, ratings, and reviews may be visible to other Platform users as necessary to facilitate the marketplace; job-specific details including name and contact context are shared between matched Customers and Handymen. (b) Service Providers — we share information with third-party vendors (payment processors, cloud hosting, analytics, email delivery) who assist in operating the Platform under confidentiality obligations. (c) Legal Requirements — we may disclose information when required by law, subpoena, court order, or to protect the rights, property, or safety of HandyConnect, its users, or the public. (d) Business Transfers — in the event of a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.

Payment card information and banking details are collected and processed by our third-party payment processor (currently Stripe, Inc.) and are not stored on HandyConnect servers. We retain transaction records, amounts, timestamps, and status information necessary to support invoicing, dispute resolution, and tax reporting. You should review Stripe’s privacy policy for information on how they handle your payment data.

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. If you deactivate your account, we may retain certain information for a reasonable period to fulfill these purposes — including transaction records and dispute evidence required for tax, audit, and legal compliance. You may request deletion of your data subject to applicable legal retention requirements by emailing support@handyconnect.us.

HandyConnect uses cookies, local storage, and similar technologies to authenticate sessions, remember preferences, and analyze usage. You may configure your browser to refuse cookies, but some Platform features may not function properly as a result. We may use third-party analytics services that set their own cookies subject to their own privacy policies. See our Cookie Policy for full detail.

We implement industry-standard technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (TLS/HTTPS), access controls, row-level security at the database, and routine security reviews. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security and disclaim liability for unauthorized access or data breaches to the extent permitted by law.

The Platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a user under 18 has provided personal information, we will promptly delete that information and terminate the account.

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of your personal information. You may also have rights to data portability or to withdraw consent where processing is based on consent. California, Colorado, and certain other state residents may have additional rights to opt out of the sale or sharing of personal information (note: HandyConnect does not sell personal information). To exercise any of these rights, email support@handyconnect.us. We will respond within a reasonable timeframe and in accordance with applicable law.

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or in-app notice prior to the effective date. Your continued use of the Platform after any update constitutes acceptance of the revised Policy. The effective date at the top of this page reflects when the current version took effect.

HandyConnect LLC is the data controller for personal information collected through the Platform. If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, email us at support@handyconnect.us or use the in-app contact page. We are committed to working with you to resolve any privacy concerns in a fair and timely manner.