Answers, fast.

Click "Create Account" in the navigation. Choose Customer if you want to hire help, or Handyman if you want to find work. After confirming your email, you will be guided through a short onboarding flow you can skip and finish later.

It is free for Customers to post jobs and message pros. Handymen choose between a free tier and paid Pro / Premium tiers that unlock more applications and the verified badge. Per-job platform fees and Stripe processing apply when payment is made.

It means the Handyman has completed Stripe Identity verification (government ID + selfie) and any additional documents we require for their plan. It is informational, not a guarantee — see the Marketplace Disclaimer.

Open Settings from the dashboard. You can complete your profile, banking information, identity verification, and notification preferences from there. Onboarding will keep prompting you on login until your account is set up.

From your dashboard, use the "Post a job" launcher. Add a title, category, location, timeline, urgency, and a short description. The clearer the description and any photos you add, the faster you will get good bids.

Compare the trust score, reviews, response time, distance, and bid amount. Message a few candidates, ask about licensing if relevant, and pick the one you trust most. The decision is yours — HandyConnect surfaces signals but does not endorse anyone.

Capture timing depends on the contract. For some jobs your payment is captured at signing and held until the work is signed off. For others it is captured at completion. The capture timing is shown before you sign.

See the Payment & Refund Policy. In short: refunds may be issued for no-shows, cancellations before work begins, or as the outcome of a dispute. Refunds go back to the original payment method.

First message the Handyman directly — most issues are fixed quickly. If that does not work, open a dispute from the job page. The full process is in the Dispute Resolution Policy.

You connect a bank account through Stripe Connect during onboarding. After a job is signed off, the customer’s payment is released to your Stripe Connect account, less platform and processing fees, on Stripe’s standard schedule.

Payout holds are usually one of three things: Stripe is verifying your account, an active dispute is open on the job, or a fraud signal triggered review. Refresh status from Settings → Banking, and check Messages for any notes.

It is built from completed jobs, verified credentials, response time, review quality, and policy compliance. It is informational and may go up or down based on recent activity.

Within the first twelve (12) months after meeting through HandyConnect, no. See the Handyman / Provider Agreement section on off-platform circumvention. After that period, you are free to keep working with that Customer however you both prefer.

You cannot remove a review just for being negative, but you can reply publicly. If you believe the review violates the Acceptable Use Policy (false statements, harassment, retaliation), report it from the review and our team will look into it.

Use the Report button on a profile, job, or message. Choose the reason, add context, and submit. Reports are confidential. See the Moderation & Reporting Process for what happens next.

Report it from the app, and email support@handyconnect.us with the URL or job ID. Do not send money or personal information off-platform; off-platform activity is not protected by the dispute workflow.

You can deactivate your account from Settings → Account. We retain certain records for tax, dispute, and legal-compliance reasons as described in the Privacy Policy. To request full deletion, email support@handyconnect.us.

Go to Settings → Security and use "Change password," or use the password-reset link on the login page. Pick a strong password and consider enabling 2FA when it is available.