How money moves on HandyConnect.

Customers may pay with any payment method supported by Stripe (typically major credit and debit cards, ACH, and supported wallets). The Customer authorizes HandyConnect (through Stripe) to charge the selected payment method for the contract amount, optional tip, taxes, and any disclosed platform fees.

Depending on the contract type, the Customer’s payment may be captured at contract signing, at job completion, or in stages. The capture timing for any specific job is shown before the Customer signs the contract. Unless a specific job flow expressly says otherwise, HandyConnect does not provide escrow; Stripe processes, holds, transfers, reverses, or refunds funds according to the applicable Stripe flow and this policy.

HandyConnect charges platform service fees as disclosed at checkout or in your subscription. Fees may include a per-job marketplace fee, a card processing pass-through, and any subscription fees for premium Handyman tiers. Platform fees are non-refundable except where explicitly stated in this policy or required by law.

After completion is confirmed, the Handyman’s portion is released to the Handyman’s Stripe Connect account, less platform fees and any applicable refunds, chargebacks, taxes, or adjustments. Standard payout timing follows Stripe’s schedule and depends on Stripe’s verification and risk review of the Connect account. Instant payouts, if available, may be subject to additional Stripe fees.

Refunds may be issued in the following situations: (a) the Handyman cancels before any materials are purchased or work is performed; (b) the Handyman fails to show up and does not reschedule within a reasonable time; (c) a dispute is decided in favor of the Customer under the Dispute Resolution Policy; (d) a payment was captured in error; or (e) HandyConnect determines, in its sole discretion, that a refund is appropriate to maintain trust on the Platform. Refunds may be full or partial depending on the work completed, the contract, the in-app evidence, and applicable law. HandyConnect does not guarantee refunds for dissatisfaction, buyer’s remorse, off-platform work, off-platform payments, or issues outside the signed scope.

Approved refunds are returned to the original payment method. Card refunds typically post within 5 to 10 business days, though timing depends on the issuing bank. ACH and wallet refunds may take longer. HandyConnect platform fees, Stripe processing costs, and other pass-through costs may or may not be refunded depending on the situation, applicable law, and the written refund decision.

When a Customer receives a refund for a job paid online, HandyConnect may reverse, debit, offset, or hold the related Handyman payout through Stripe Connect or future payouts to recover the refunded amount, chargeback amount, dispute fee, processing cost, or platform loss. By accepting jobs and payouts through the Platform, Handymen authorize these reversals and offsets. If funds have already left Stripe, recovery may depend on Stripe, card-network, banking, and connected-account rules.

Tips added by Customers are passed through to the Handyman, less applicable processing fees. Tips are voluntary, are not required, and are not part of the platform fee.

Customer cancellations after a contract is signed may be subject to the cancellation fee disclosed in the contract. Handyman cancellations after a contract is signed may be subject to a no-show or late-cancellation fee, which can be deducted from future payouts. Specific fees and timing are disclosed before each contract is signed.

If a Customer initiates a chargeback through their card issuer, HandyConnect (working with Stripe) will review the dispute and may submit the in-app evidence, including the contract, messages, photos, signatures, receipts, and timestamps. The card issuer or card network ultimately decides the chargeback. If the chargeback is upheld, the disputed amount and related fees may be deducted from the responsible Handyman’s payout or recovered from a future payout, unless HandyConnect determines the chargeback was caused by platform error. Customers are encouraged to use the in-app dispute workflow first when practical, but nothing in this policy limits non-waivable cardholder rights under applicable law or card-network rules.

Customers are responsible for any sales or use tax on the services they purchase, where applicable. Handymen are responsible for income, self-employment, and any trade-related taxes on their earnings. HandyConnect or Stripe may issue tax forms (such as 1099-K or 1099-NEC) where required by law.

All transactions on the Platform are denominated in U.S. dollars unless otherwise indicated. Foreign-card or foreign-bank fees, FX fees, and similar charges are between you and your bank.

Payment questions can be sent to support@handyconnect.us.